Legal
Last updated: August 1, 2026
This Privacy Policy explains how Laylora collects, uses, stores, shares, and protects personal information when people visit the website, create an account, subscribe to a mail club, operate a mail club, contact support, or otherwise use Laylora services.
Laylora is designed for artist mail clubs, recurring subscriptions, shipment tracking, and creator operations. Because the platform may handle account information, shipping details, subscription records, and usage data, this policy is written to explain those practices clearly and directly.
This Privacy Policy applies to information collected through:
This policy does not necessarily apply to third-party websites, payment providers, shipping carriers, or external services that may be linked through the platform or used to complete transactions.
Users may provide:
Laylora may collect or generate records relating to:
Laylora may collect information automatically when users access the platform, such as:
Laylora may use third-party payment processors to handle subscription and payment transactions. Laylora may receive limited payment-related records such as payment status, transaction identifiers, billing summaries, or the last four digits of a payment method where provided by the payment partner. Laylora does not store full payment card numbers.
Because Laylora helps manage mail club dispatches and tracking, Laylora may collect or generate:
Laylora may use personal information for the following purposes:
Where applicable, Laylora may process personal information because the information is needed to provide requested services, complete transactions, operate subscriptions, communicate with users, protect the platform, comply with legal obligations, or pursue legitimate business interests such as service improvement, fraud prevention, and operational analytics.
Laylora does not sell personal information. Laylora may share information only when reasonably necessary to operate the platform, fulfill a service requested by the user, or comply with legal requirements.
Laylora may share information with vendors and service providers that help operate the platform, such as website hosting, email delivery, customer support tools, analytics, payment processors, shipping and logistics services, and security vendors.
Because Laylora is a two-sided platform, some data may be shared between the subscriber side and the creator side when necessary to operate a subscription or fulfill a shipment. For example, creators may need access to subscriber shipping details to prepare and dispatch mail, while subscribers may receive creator profile information and shipment status updates.
Information may be shared with payment processors to process transactions and with shipping or delivery partners to fulfill subscriptions and provide tracking or delivery updates.
Laylora may disclose information when required by law, legal process, court order, government request, or where disclosure is reasonably necessary to enforce rights, investigate misuse, respond to security incidents, or protect users, the platform, or the public.
If Laylora is involved in a merger, acquisition, financing, restructuring, asset sale, or similar transaction, information may be transferred as part of that process, subject to appropriate safeguards and applicable law.
Laylora may use cookies, session tools, and similar technologies for purposes such as:
Laylora keeps personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining account records, operating subscriptions, supporting shipment history, resolving disputes, improving security, enforcing agreements, and complying with legal or accounting obligations.
Different categories of information may be retained for different periods. Some information may be deleted, anonymized, or de-identified when no longer needed.
Laylora uses reasonable administrative, technical, and operational safeguards designed to protect personal information against unauthorized access, misuse, disclosure, alteration, or destruction. These measures may include secure infrastructure, access controls, encrypted transport, vendor controls, and security monitoring.
Even with reasonable safeguards, no internet-based service can guarantee complete security. Users should help protect their accounts by using strong passwords and keeping login information confidential.
If Laylora stores or processes data using infrastructure, vendors, or service providers located in different countries, personal information may be transferred to or processed in jurisdictions outside the user's own location, subject to appropriate protections and applicable law.
Depending on applicable law and the user's location, users may have rights to:
Laylora may need to verify identity before acting on certain requests and may decline a request where allowed or required by law.
Users may be able to update profile details, shipping details, password settings, and certain communication preferences through account tools or by contacting support. Transactional communications relating to account activity, subscription status, security, payments, or shipments may still be sent when necessary to operate the service.
Laylora is not intended for children below the age required to use the service under applicable law without appropriate authorization. If Laylora becomes aware that personal information has been collected from a child in a manner not permitted by law, Laylora may take steps to delete or restrict that information.
The platform may contain links to third-party websites, payment tools, social media pages, or carrier tracking pages. Laylora is not responsible for the privacy practices of third-party services that operate under their own privacy notices or terms.
Laylora may update this Privacy Policy from time to time to reflect changes in the platform, operations, legal requirements, or vendor relationships. The latest version will remain available through a visible website link and will show the updated date at the top.
Questions, requests, or concerns about this Privacy Policy or Laylora's privacy practices may be sent to:
Laylora is a platform for human-made artist work and artist mail experiences. Where user-generated content is accepted on the platform, Laylora may enforce rules that prohibit misleading, infringing, abusive, or otherwise prohibited content in order to protect artists, subscribers, and the integrity of the service.